At P S Ink, we are dedicated to providing exceptional design and printing services to our valued customers. To ensure transparency, clarity, and a positive experience for all parties involved, we have established the following policies:
Design Policy
1.1 Design Proofs:
Proofs are digital or physical representations of the proposed design for your order. They are intended to give you a visual idea of what the final product will look like.
1.2 Proof Review:
Upon receiving the design proof, we request that you carefully review the proof for accuracy, including design elements, colors, fonts, and other relevant details.
If you have any revisions or modification requests, you should communicate them clearly and promptly.
1.3 Approval Process:
P S Ink requires written or verbal approval of the design proof before proceeding with production. Your approval signifies that you are satisfied with the design and ready for production to begin.
For written approvals, you should respond via email or complete the provided approval form. Verbal approvals may be recorded for our records.
1.4 Responsibility for Accuracy:
Your written or verbal approval constitutes acceptance of full responsibility for any errors, omissions, and legal and ethical compliance within the design. This includes but is not limited to spelling, grammar, design elements, and color choices.
P S Ink does not accept liability for errors that may have been overlooked after you have given written or verbal approval.
1.5 Revisions After Approval:
In the event that you require revisions to the design after initial approval but before production, additional fees including but not limited to design, labor, and mileage may apply. P S Ink will provide you with a revised proof for their review and approval before proceeding.
1.6 Production Commencement:
Production will commence promptly upon receiving your approval. Changes requested after production has started may result in delays and additional costs including but not limited to design, labor, and mileage.
Reprints due to proofing errors will be billed to you at full cost, with no exceptions.
1.7 Design Rights and Copyright:
All design work, including design proofs and final designs, is subject to copyright protection under applicable copyright laws.
P S Ink retains full and exclusive copyright ownership of all design work, including design proofs.
P S Ink may showcase completed projects, including design work, in its portfolio or for promotional purposes, unless otherwise specified and agreed upon in writing.
Unauthorized reproduction, distribution, or use of design work, including design proofs, without proper authorization or beyond the agreed-upon scope is strictly prohibited and may result in legal action.
1.8 Design Rights Purchase:
In addition to our design services, we offer the option for you to purchase full or limited design rights for the approved designs. These rights may grant you exclusive or non-exclusive use of the design for specific purposes, as agreed upon in a separate agreement or contract.
Design rights, if applicable, are subject to separate pricing and terms outlined in a Design Rights Agreement.
If you choose to purchase design rights, it is important to clarify the scope of usage, duration, and any restrictions associated with the acquired rights.
1.9 File Retention and Revisions:
P S Ink is not obligated to keep purchased designs, design proofs, or associated files on record for an indefinite period. It is your responsibility to maintain copies of the design files for your records.
Should you require revisions to a previously completed design after the order’s conclusion, revisions will be subject to billing at an hourly rate. A minimum fee of $50 will apply to all revision requests, regardless of the extent of changes.
P S Ink will provide you with an estimate for the time required for revisions, and work will commence upon the your approval and payment for the estimated time.
Turnaround Time Policy
2.1 We will provide estimated turnaround times for each project. Delays may occur due to unforeseen circumstances, but we will make every effort to meet or exceed these timeframes.
Confidentiality Policy
3.1 We respect the confidentiality of your design and printing projects. Any sensitive or proprietary information shared during the project will be kept confidential and used solely for the project’s purposes.
Payment Policy
4.1 Payment Requirement:
Payment for all services including but not limited to printing and design, is due in full at the time of placing the order. We require payment to initiate and process your order effectively.
We do not make exceptions to payments being due with an order. All orders, regardless of size or type, require prepayment in full. This policy applies to new and returning customers alike.
4.2 Accepted Payment Methods:
We accept various payment methods including VISA, Mastercard, Discover, American Express, cash, and local checks.
4.3 Check Holds:
For security reasons, if the total amount of payment by check exceeds a certain amount, we reserve the right to place a hold on the check until it clears which may take up to 7 business days.
This hold period is in place to prevent any potential issues with insufficient funds.
4.4 Return Check Fee:
In the event that a check is returned or not honored by your bank for any reason, a return check fee of $30 will be applied to cover administrative costs and processing fees associated with the returned check.
4.5 Convenience Fee Applicability:
A convenience fee will be applied to transactions made using a VISA, Mastercard, Discover, or American Express credit card. This fee covers the cost of processing particular payment methods and is subject to change at our discretion.
4.6 Finality of Sales:
All sales, including but not limited to design and printing, are considered final upon completion of the transaction.
Order Issue Policy
At P S Ink, we are dedicated to delivering top-quality products and services to our valued customers. We understand that occasional issues may arise, and we are committed to addressing them promptly and effectively.
5.1 Verification of Error:
If we verify that an error has been made with your order, we will take responsibility for re-printing the order to correct the issue.
5.2 Notification of Defects:
If you believe there is an issue with the quality of the product you received, it is essential to notify P S Ink within 6 business days of order acceptance. Failure to report defects within this timeframe may result in a denial of the claim.
5.3 Return of Products:
To receive a replacement, you must return 100% of the received product within 15 days (at your own expense) from the time when the ordered product was delivered to you.
We will accept product returns only in cases of defects or if the specifications of the order do not meet the agreed-upon specifications of the approved order.
5.4 Order Specifications:
Please note that we adhere strictly to the specifications agreed upon during the order approval process. Any specifications placed during the order process will appear on your invoice and serve as a reference. It’s important to understand that these specifications guide our production, and any deviations may impact the final product.
5.5 Damage Claims:
If your package arrives damaged, we recommend reporting the damage to your delivery driver. Ensure that you take photos of both the package and the damaged product.
Failure to provide proper documentation (photos of both package and product) may result in the claim and reorder being your responsibility. We cannot guarantee reimbursement for reprints if proper documentation is not provided.
5.6 Reprint Authorization and Return:
If a reprint is authorized and a product return is requested, the product must be returned within ten (10) business days.
Failure to return the product may result in your account being flagged or charged for the reprint. This is essential for quality control and transparency.
We reserve the right to examine the product in person to determine the cause of the print error before proceeding with a reprint.
Cancellation & Refund Policy
6.1 Refunds:
Once an order has been placed and payment received, the sale is considered final. We regret that we cannot offer refunds for orders under any circumstances. This includes but is not limited to a change of mind, customer dissatisfaction, or any other reason.
6.2 Cancellations and Credit:
Please contact us promptly if you need to cancel your order after providing approval but before production begins. We understand that unforeseen circumstances may arise, and as a result, we offer credit for the amount paid, less any material costs or design work that has already been completed. This credit will be applied toward a future order with PS Ink.
6.3 Credit Usage:
Credits issued for cancellations can be used for up to 12 months from the date of cancellation. After this period, the credit will expire and become non-redeemable.
Legal Compliance Policy
7.1 All policies adhere to applicable local, state, and national laws and regulations. In the event of any conflicts, local laws take precedence.
By engaging in business with P S Ink, you acknowledge and accept the terms outlined in our policies. Our goal is to provide you with outstanding services while maintaining transparency and professionalism throughout the process.
If you have any questions or require further information about our policies, please do not hesitate to contact us.